Turn Feedback into Fuel for Growth: Echelon + SurveySparrow

Automate Feedback Workflow and Decode Hidden Risk Indicators, All in One Intelligence Hub

The Empathy Algorithm: Humanising Data at Scale
Omnichannel Listening Posts

Capture signals from WhatsApp, email, and in-app (all unified in one dashboard) with multilingual understanding.

Churn Prediction Cortex

The solution flags at-risk customers with high accuracy to help you improve customer retention rates.

Integration with Existing Workflows

Seamless integration with CRM, ERP, and support platforms. Additionally, SurveySparrow provides features for creating custom dashboards and analytics.

Real-World Impact (Across Industries)

We provide comprehensive services that empower businesses to harness technology effectively. From strategic consulting and digital transformation to data analytics and cybersecurity, we tailor our solutions to meet your unique challenges. Whether you are a small business or a large enterprise, our expertise ensures that your technology investments drive growth, enhance efficiency, and secure a competitive edge.

Hospitality

Improve asset lifecycle management, budgeting, and project tracking.

Government and Public Sector

Government and Public Sector

Healthcare & Wellness

Monitor patient sentiment post-visit and reduce no-shows.

Education

Gather faculty and student feedback for course improvement.

Feedback Automation with Echelon Partner Solutions
Turned 15,000 Surveys into $2.8M Revenue Boost

Client

India’s Luxury Resort Chain

Challenge

Siloed feedback causing inconsistent guest experiences

Echelon+SurveySparrow Solution

Unified customer experience command centre + staff gamification for faster and more efficient feedback response

Results

4.9/5 guest rating (in 6 months) | 22% staff efficiency gain

FAQs
1. Can SurveySparrow integrate with our CRM?

Yes. We offer full integration with CRMs, help desks, HRMS, and custom tools. The tools can help analyse both customer experience and employee experience.

2. Can You Integrate Oracle With Our Legacy Systems?

Yes. We specialise in custom integrations that preserve existing workflows while unlocking new value.

3. What Industries Do You Serve With Oracle ERP?

We serve a diverse range of industries, including real estate, construction, manufacturing, financial services, public sector, and more.

Turn Customer Voice into Business Intelligence & Improve Experiences